Privacy, with
care and clarity.

This Privacy Policy applies to the website and services provided by LET’S GO PLAY LIMITED, company number 09627507, referred to in this policy as “we”, “us” or “our”.

Registered office: Units 1 & 2 Northfield Trading Estate, Northfield, Birmingham, United Kingdom, B31 2JR.

Email: hello@letsgoplay.fun
Telephone: +44 7969 768352

For the personal information described in this policy, we act as the organisation responsible for deciding why and how it is used, unless we explain otherwise for a particular activity.

The information we receive depends on how you use our website and whether you ask us about a consultation or planning service. We aim to request only information relevant to your enquiry.

Information you provide

• Your name and contact details, such as an email address or telephone number.
• Details of your enquiry, including the type of occasion, activity ideas, preferred dates, approximate group size, budget range and planning preferences, where relevant.
• Information you choose to include in messages or follow-up correspondence.
• Appointment, consultation, payment and transaction details where you proceed with a service.

Information collected through website use

Depending on the website settings and services in use, technical information may include your browser type, device information, pages visited, approximate usage data, and information generated by cookies or similar technologies.

Please avoid including unnecessary personal details about yourself or other people in an enquiry. We do not need detailed personal histories to discuss ordinary celebration or group activity plans.

We may use relevant information for the following purposes:

• To respond to questions and provide information about our services.
• To understand your occasion, preferences and planning requirements.
• To prepare and provide agreed activity-planning consultation guidance, ideas, schedules or preparation suggestions.
• To communicate about proposed arrangements, agreed work, appointments, fees and any changes.
• To maintain appropriate business, transaction and service records.
• To operate, maintain and improve our website and understand general website usage.
• To protect our website, manage enquiries, resolve disputes and meet applicable legal obligations.

We do not use enquiry details for unrelated purposes without an appropriate lawful ground. If we intend to use information for a materially different purpose, we will provide further information where required.

We do not treat an enquiry as permission to send unrelated promotional messages. Where electronic marketing consent or another legal condition is required, we will obtain or rely on the appropriate permission or condition.

We use personal information only where a lawful ground applies. Depending on the circumstances, this may include:

• Taking steps at your request: responding to an enquiry or discussing a proposed service before an agreement is made.
• Performing an agreement: arranging and providing a consultation or other service that you have agreed to receive.
• Legal obligations: maintaining records or providing information where the law requires us to do so.
• Legitimate interests: managing ordinary business correspondence, maintaining website functionality, preventing misuse and keeping appropriate service records, where these interests are not overridden by your rights.
• Consent: where we rely on your consent for a particular activity, such as certain non-essential cookies or marketing messages.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing that took place before consent was withdrawn, and another lawful ground may continue to apply where appropriate.

We do not make personal information available to others simply because you have submitted an enquiry. Information may be shared only where relevant to the purposes described in this policy and where an appropriate lawful ground applies.

This may include sharing with:

• Website hosting, email, form-management and technical support providers who help operate our website or communications.
• Payment service providers, where a payment is arranged for an agreed service.
• Professional advisers or service providers where reasonably necessary for business administration or legal matters.
• Public authorities or other parties where disclosure is required by law or is otherwise lawfully permitted.

Where a third-party provider processes information on our behalf, we take appropriate steps to ensure that its use is limited to the relevant service and that suitable safeguards are in place. Some providers may act as independent controllers under their own privacy notices.

We do not sell personal information to third parties. We do not disclose enquiry details to activity providers or venues as a standard part of every enquiry. Any sharing required for a particular arrangement should be relevant, explained where appropriate and supported by a lawful ground.

If information is transferred outside the United Kingdom, we will apply the safeguards required by applicable data protection law where those safeguards are necessary.

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, taking account of applicable legal requirements, record-keeping needs and the need to handle follow-up questions or disputes.

Enquiries that do not proceed

Routine enquiry records are normally reviewed and deleted or anonymised within 12 months after our last meaningful contact, unless a longer period is reasonably necessary to complete a requested follow-up, address a dispute or meet a legal obligation.

Consultation and service records

Records relating to an agreed service are normally retained for up to 24 months after the service is completed, unless a longer period is reasonably required for an ongoing matter, a dispute, a legal claim or another lawful purpose.

Financial and accounting records

Invoices, transaction records and supporting accounting documents may be retained for the applicable statutory accounting period. For relevant UK company and tax records, this can commonly be six years from the end of the financial year to which the records relate, depending on the record and applicable rules.

Technical records and consent choices

Security logs and website diagnostic records are retained only for the period reasonably needed for website operation, security and troubleshooting. Cookie lifetimes and consent records depend on the technologies in use and the settings provided.

When information is no longer needed, we will delete it, securely dispose of it or remove identifying details where appropriate. A limited record may be retained where required by law or reasonably needed to establish, exercise or defend legal claims.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, disclosure or destruction. Measures are selected according to the type of information, how it is used and the risks involved.

Access to enquiry and service records should be limited to people who need the information for their work. Where third-party providers are used, their role and access should be appropriate to the service they provide.

No website or method of electronic transmission can be guaranteed to be completely secure. Please avoid sending unnecessary confidential details through a general enquiry form.

Our website may use essential technologies to support core functions. Depending on the configuration, other cookies or similar technologies may be used to remember preferences, understand website usage or support optional features.

Non-essential cookies and similar technologies will be managed in accordance with applicable requirements, including obtaining consent where required. You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

For further details about the technologies in use and available choices, please read our Cookie Policy.

Depending on the circumstances and the applicable legal requirements, you may have the right to:

• Request access to personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request erasure of your information where the legal conditions are met.
• Request restriction of certain processing.
• Object to processing based on legitimate interests or to direct marketing, where applicable.
• Receive certain information in a portable format, where the legal conditions are met.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable conditions and exceptions. For example, we may need to retain some records to meet a legal obligation even if you request deletion.

To make a request, email hello@letsgoplay.fun and describe the information or request clearly. We may need to verify your identity before responding.

We will respond without undue delay and normally within one month of receiving a valid request. Where a request is complex or multiple requests have been made, the law may permit an extension of up to a further two months. If an extension is necessary, we will explain this within the initial month.

You may also raise a concern with the UK Information Commissioner’s Office (ICO) through its official website: ico.org.uk.

Our general enquiries are intended to be made by adults arranging celebrations, group activities or leisure occasions. Please do not submit a child’s personal information unless it is genuinely necessary for a specific enquiry and you are entitled to provide it.

Where information about a child is necessary, we will handle it only for the relevant purpose and in accordance with applicable legal requirements. We do not ask for detailed information about children as a standard requirement for a general enquiry.

We may update this policy when our website, services, data handling practices or applicable legal requirements change. The current version will be published on this page.

If a change materially affects how we use information already collected, we will provide additional information or take other steps where required by law.

If you would like to ask how your information is handled, request access to your records or exercise a data protection right, contact us using the details below.

LET’S GO PLAY LIMITED · Company number 09627507